FounderFold Terms of Service

1. Who we are and who these terms apply to

1.1. FounderFold is a service of Network Place S.L. (NIF B40203689, C/ Pablo Freire, 10, local 3, 28918 Leganés, Madrid; Madrid Commercial Registry, sheet M-467773), hereinafter “FounderFold” or “we”.

1.2. These terms govern the use of the FounderFold panel by the company, entity or professional that contracts it (“the Customer”) and by the people to whom the Customer gives access (“Users”).

1.3. Professional use only. FounderFold is contracted for the Customer’s business or professional activity, on all its plans. It is not offered to consumers. Whoever accepts these terms declares that they are acting on behalf of the Customer, for its business or professional activity, and that they have authority to bind it.

1.4. The contract is made up of the following, in this order of precedence:

• the contract or quotation signed with the Customer and, if it takes part in the design partner programme, its design partner agreement (annex 2), to the extent of what they expressly state;
• the Data Processing Agreement (annex 1), in everything relating to personal data;
• these terms;
• the offer accepted by the Customer, with its plan and its monthly AI usage limit.

1.5. The parties, who are not consumers, agree that the prior information and the confirmation of arts. 27.1 and 28.1 of the LSSI do not apply (arts. 27.2.a and 28.3.a), without prejudice to the fact that we will make these terms available to the Customer so that it can store and print them (art. 27.4).

1.6. Language. These terms, the data processing agreement and the service privacy policy are available in Spanish and English, and the Customer chooses which version it accepts. The panel, support and contractual communications are provided in Spanish and English. In case of discrepancy between the two versions, the Spanish version prevails. Any translations into other languages that we provide on request are for information only and do not form part of the contract. The Customer is responsible for complying, towards its staff and its own users, with any language obligations imposed on it by its law.

2. What FounderFold is

2.1. FounderFold is software as a service for finding, evaluating, launching and tracking businesses and projects. It organizes portfolios, ideas, projects and experiments; generates reports; and offers artificial intelligence agents that analyse, search, draft and propose.

2.2. The functions of each plan are those of the accepted offer or of the signed contract. We may improve and change functions. If we remove an essential function of the contracted plan, we will give 30 days’ notice, and the Customer may cancel with a refund of the unconsumed proportional part of the paid period.

3. Accounts, organization and roles

3.1. Access is by invitation. Each person uses their own account and does not share it.

3.2. Roles:

• Owner: manages the organization, its members, its settings, the contracting and the data settings (among them, “Help improve FounderFold”, sending to external people, proactivity and the breakdown of AI usage per person). An organization always has at least one owner.
• Editor: creates and changes content, applies proposals and launches Explorer rounds.
• Reader: consults.

3.3. The Customer is responsible for whom it gives access to, for the roles it assigns, for removing anyone who should no longer have access and for the activity carried out with its Users’ accounts. It must notify us without delay at privacy@founderfold.com if it suspects unauthorized access.

4. Price, AI limit and caps

4.1. The Customer pays for the contracted plan according to the accepted offer or the signed contract. Prices do not include VAT or other applicable taxes. Payment is made by bank transfer or by the means stated on the invoice, within the period it states.

4.2. Monthly AI usage limit. The use of AI functions is measured against a monthly limit per organization, set by the plan or the contract. What is not used in one month does not carry over to the next. The limit is not money and is not refunded separately. FounderFold does not currently sell credits or usage packs; if it offers them, it will do so with a change to these terms (clause 14).

4.3. Spending caps. FounderFold checks the cap before each call to the model, using the worst possible case, and does not make the call if it would exceed the cap. There is currently one cap per conversation and another per organization and month, set by the plan or the contract. When the cap is reached, the AI functions stop until the following month or until the cap is increased; the rest of the panel keeps working.

4.4. Maximum before launching. Before launching an Explorer round, the panel shows the maximum it can consume, as a percentage of the monthly AI usage limit.

4.5. Paid sources. FounderFold only uses paid APIs and data sources that appear in its catalogue of authorized sources. Their cost counts within the caps of clause 4.3, without asking for permission on each call.

4.6. Undisputed amounts that are not paid when due allow the service to be suspended after 15 days’ notice (clause 12).

5. Customer Content

5.1. It belongs to the Customer. The Customer retains all its rights over what it and its Users upload or write in FounderFold (“Customer Content”) and over the results FounderFold generates for it (“Outputs”), to the extent that those rights exist. We claim no ownership over them.

5.2. Licence to provide the service. The Customer authorizes us to host, copy, process and transmit Customer Content only to the extent necessary to provide the service to it, including sending it to our sub-processors (for example, the AI model provider) to generate the Outputs its Users request. We do not use Customer Content to train AI models, or for our own purposes, except as the Customer expressly authorizes with the settings of clause 9.

5.3. Customer warranties. The Customer warrants that it has the right to use Customer Content in FounderFold, including a legal basis for any personal data of third parties it contains, and that it has informed those people where appropriate. It must not upload special categories of data (Art. 9 GDPR) or criminal offence data (Art. 10 GDPR) without prior written agreement. This also applies to screenshots attached to conversations.

5.4. Similar Outputs. The AI may generate identical or similar Outputs for other customers. The Customer’s rights over its Outputs do not prevent others from obtaining theirs.

5.5. Confidentiality. We treat Customer Content as confidential information. Only our authorized staff, subject to a duty of confidentiality, access it, when necessary to deal with a Customer request, resolve an incident, ensure security or comply with the law. Platform administrators also access the development tasks created from the panel, in order to review them.

6. What belongs to FounderFold

6.1. The software, the design, the FounderFold brand, the method, the agent templates, the manual, the catalogue of cycles and sources, the list of domains excluded from the Explorer and the recipes belong to Network Place S.L. or its licensors. The Customer receives a non-exclusive and non-transferable right of use during the contract, for its activity.

6.2. If the Customer sends us suggestions, we may use them to improve FounderFold without any obligation, always without including Customer Content. If the Customer takes part in the design partner programme, clause 11 of its agreement applies instead.

7. Acceptable use

The Customer and its Users may not:

• use FounderFold for unlawful activities, to infringe third-party rights or to process personal data without a legal basis;
• upload malicious software, try to access data of other organizations, test security without our written permission or bypass the caps, RLS or other controls;
• resell access, or use it to create a competing product by copying its functions or its content;
• use FounderFold’s AI against the usage policies of the model provider, among other things to generate content that is unlawful, misleading or harmful to people;
• use the Explorer to search for natural persons as such, profile them or compile records on them. It is permitted to identify, with the public sources the Explorer uses, the key people of candidate companies (clause 8.7.11), in their role in those companies, in order to evaluate the company and deal with it;
• use FounderFold to make automated decisions about people with legal or similarly significant effects, or for high-risk uses under Regulation (EU) 2024/1689 on AI (for example, selecting, evaluating or dismissing workers, or assessing the creditworthiness of natural persons). The count of AI usage per person in clause 9.4 is not an AI system that evaluates anyone, and is governed by that clause.

8. Artificial intelligence: what it does and what it does not do

8.1. It proposes; people decide. FounderFold’s agents analyse, search, draft and propose. They do not apply changes or launch tasks unless a person with permission approves it, and they do not spend outside the caps of clause 4.3.

8.2. It can be wrong. Outputs are generated with AI models and may be incomplete, out of date or incorrect, even though FounderFold checks citations and marks as “NOT VERIFIED” what it has not been able to check. The Customer must review them before basing a decision on them.

8.3. It is not professional advice. Outputs guide the Customer’s decisions. They are not financial, investment, legal or tax advice, or advice of any other professional kind.

8.4. Transparency. FounderFold’s agents are AI systems. What they draft may be incorporated into records and documents: review it before using it. The model is provided by a third party (currently, Anthropic) as a sub-processor, on the terms of the service privacy policy. We may change model or provider; if the new provider processes personal data, the sub-processor procedure of annex 1 applies.

8.5. No memory outside the Customer. What FounderFold learns from the Customer’s use (traits, proposals, what the Explorer has already seen) stays in the Customer’s organization, with the visibility the panel describes, and can be reviewed and deleted. Only what clause 9 permits leaves it.

8.6. Development connector. If the Customer uses FounderFold’s development connector, the text of each task and its results travel between the panel and the tool used by the Customer’s person on their computer. That tool and its provider are not processors or sub-processors of Network Place S.L.: the Customer chooses and contracts them, and is responsible for them.

8.7. The Explorer.

8.7.1. What it is. The Explorer is a FounderFold AI function that searches the internet for companies, products and business ideas using the criteria the Customer gives it in the configuration of each portfolio, and proposes minimal records with their sources. Each record enters the portfolio with the status “proposed”: it is not an accepted idea until a person at the Customer decides so. The Explorer does not act on projects, does not carry out in-depth validation and does not send anything to anyone.

8.7.2. Activation. On paid plans, the Explorer is on for the Customer’s organization from the moment FounderFold offers it to customers. It only searches when a User with the owner or editor role launches a round; when on and without rounds, it does not consume the AI limit or carry out searches. The Customer may ask us at any time to turn it off for its organization by writing to privacy@founderfold.com; we will turn it off within a maximum of 2 working days, confirm this to the Customer and keep a record of who requested it and when it was turned off. Turning it off does not delete what it has already saved, which follows the periods of the service privacy policy.

8.7.3. AI usage. Before launching a round, the panel shows the maximum it can consume, as a percentage of the organization’s monthly AI usage limit. That maximum is reserved while the round is in progress; when it closes, only what it has actually consumed counts, never more than the maximum. Launching it means accepting that maximum; a record is kept of who launched it, when and the maximum reserved. If a round ends as failed (for example, because the search is not completed) or is cancelled, the reservation is released, but what it has already consumed counts towards the month’s limit. Rounds count within the caps of clause 4.3, and the panel warns before launching a round that would leave the month’s usage at 80 % of the cap or more.

8.7.4. Third-party content and citations. The Explorer reads public third-party pages through the web search tool of the model provider. Each record cites its sources with their address and a brief excerpt. That content belongs to its owners: FounderFold does not guarantee its accuracy or its currency, or that its owners permit its use, and the Customer must check the source and respect its rights before reusing it outside the record. FounderFold maintains a list of websites the Explorer does not consult. The Customer must not ask it to consult content behind a login or a paywall, or leaked content.

8.7.5. AI marking. The Explorer’s records, rounds and reports are presented as AI-generated, with a visible notice and a footer on each record and report. Records and reports also carry, in their data, a machine-readable mark (Article 50 of Regulation (EU) 2024/1689). The Customer must not remove that mark or present the records to third parties as human work.

8.7.6. It is not investment advice. Records are AI-generated candidates for the Customer to study. They are not recommendations, valuations, priced rankings or investment or financial advice, and they do not take the Customer’s situation into account. Estimates are given as a range and marked as estimates. The Customer decides what it does with them and is responsible for it.

8.7.7. What the Customer writes in the configuration. In the Explorer’s criteria, notes and exclusion lists, the Customer:

• only enters companies, sectors, markets and business criteria;
• does not enter personal data of third parties (names of people, emails, telephone numbers), special categories of data, or confidential third-party information that it cannot share with a service provider and its sub-processors;
• knows that, in order to search, the system drafts queries from that configuration, and that those queries reach the model provider and its search providers, in the United States.

FounderFold may reject or delete anything that breaches this clause. If the Customer breaches it, it is liable to us under clause 11.4.

8.7.8. Data about people in the results. Records and rounds may show the key people of each candidate company (clause 8.7.11). If any other data about a person that the filter has not recognized appears in a record, a round or a report, the Customer does not copy it or use it outside FounderFold and notifies us at privacy@founderfold.com. The Customer authorizes FounderFold to delete that data, and the key people entries of anyone who objects, from its records and logs when the person requests it or when we detect it (annex 1, clause 2.5).

8.7.9. No guarantee of results. A round may end without records. In that case the Explorer proposes changes to the criteria for the next one.

8.7.10. Phases. The Explorer currently searches on demand. Recurring rounds, web addresses and files provided by the Customer are not available; if they are offered, it will be with their information and, if they process data in a different way, with the corresponding change to annex 1.

8.7.11. Key people. For each candidate company, the Explorer may show up to 10 people with a role in it whom a public source presents as such (directors, partners identified as such, founders, executives, the team and board the company itself presents, announced investors who are natural persons and, if the company is a professional working on their own account, that person), with their role, their public source and its date and, if it exists, the link to their public professional profile. FounderFold is the controller of that data within the service and deletes it 12 months after obtaining it or when the person objects. The Customer:

• only uses it to evaluate the company and deal with it;
• if it contacts one of those people on the basis of that data, informs them in that first communication that their data comes from public sources through FounderFold and links them to the founderfold.com privacy policy (Art. 14(3)(b) GDPR);
• complies with the rules on commercial communications if it writes to them;
• is responsible for what it does with that data outside the service, including if it exports or shares a PDF.

9. Data settings decided by the owner

9.1. Service improvement with the questions to FounderFold Expert.

9.1.1. The “Help improve FounderFold” setting is off unless the owner of the Customer’s organization turns it on. By turning it on, the Customer, as controller of the data it processes in FounderFold, authorizes Network Place S.L. in writing to obtain, from the questions its Users ask FounderFold Expert, the signals described in the service privacy policy. This authorization is valid for this processing only. The date, the person and the version of these terms and of the compatibility analysis are recorded.

9.1.2. Network Place S.L. processes the signals as an independent controller and for the sole purpose of improving FounderFold (manual, screens and functions). Network Place S.L.:

• does not keep in them the text of the questions or of the answers, or the user;
• does not cross-reference them with conversations or with other usage data;
• does not use them to make decisions about the Customer or its Users, for advertising or to train AI models;
• does not disclose them to third parties, except to its processors;
• only communicates them outside FounderFold in aggregate form, without identifying the Customer.

9.1.3. Before turning it on, the Customer has been able to read the analysis of compatibility with the purpose for which its Users use FounderFold Expert (Art. 6(4) GDPR; appendix 4 of annex 1), and it assumes that analysis by turning the setting on.

9.1.4. The Customer delegates to Network Place S.L. the provision of information to its Users about this processing. Network Place S.L. gives that information in the panel and in the service privacy policy, and handles each User’s individual objection. The Customer may also inform them by its own means.

9.1.5. The Customer may turn the setting off whenever it wishes. From that moment no new signals are generated. Those saved are deleted when the retention period (12 months) is reached, or within one month if the Customer asks for them to be deleted sooner. When the contract ends, they are deleted within 30 days. Aggregate counts and the phrases of requests asked for by at least 3 organizations, which do not identify the Customer, are kept.

9.2. Learning across customers (recipes and metrics). Same scheme as 9.1: off unless the owner turns it on; authorization only to obtain statistics on patterns (type of proposal, type of business and of organization, stage, acceptance and retention) and on the acceptance rate of proposals, never content; a pattern is only used if it is present in 5 organizations or more; it does not identify the Customer; it can be turned off at any time. Without activation, the metrics of the Customer’s proposals are seen only by the Customer itself.

9.3. Sending to external people. The owner decides whether Users may send reports to people outside the organization. The Customer is responsible for having a legal basis for sending them that data. Links expire after 30 days and can be revoked.

9.4. Breakdown of usage per person. If the Customer turns on the breakdown of AI usage per person, it decides on that processing and is its controller. Before turning it on, it informs the affected Users and, where the law so requires, their representatives, or consults them or asks for their agreement. It does not use that data as the sole criterion for decisions about people. FounderFold processes it only on the Customer’s behalf, notifies the whole team that it is on and records who turned it on and when.

10. Availability and support

10.1. We use reasonable means to keep FounderFold available and working according to its description, but we do not guarantee that it will work without interruptions or errors. Unless a signed contract includes a service level agreement, there is no commitment to minimum availability.

10.2. We will give reasonable advance notice of scheduled downtime that may affect the Customer, except for security emergencies.

10.3. Support by email at hello@founderfold.com, during Spanish business hours, with no guaranteed response time unless the contract provides otherwise.

10.4. FounderFold depends on providers (hosting, database, AI model and web search). Their outages may affect the service.

11. Liability

11.1. Each party is liable for the damage it causes by breaching this contract, with these limits, to the extent permitted by law:

• neither party is liable for indirect damage, loss of profit, loss of business, of opportunities or of reputation;
• the total liability of Network Place S.L. for all claims in a calendar year does not exceed the amount paid by the Customer in the 12 months before the event giving rise to it.

11.2. The above limits do not apply to wilful misconduct or gross negligence, to harm to people, or to what the law does not allow to be limited, in particular, where applicable, to liability for breaching data protection rules.

11.3. We are not liable for the decisions the Customer makes with AI Outputs, including Explorer records (clause 8), or for Customer Content.

11.4. The Customer is liable to us for third-party claims caused by Customer Content, by what it writes in the Explorer configuration in breach of clause 8.7.7 or by use contrary to clause 7.

12. Suspension

We may suspend access, in whole or in part, if:

• there is a serious risk to security or to other customers, for as long as strictly necessary;
• the Customer breaches clause 7 or 8.7.7, after notifying it except in an emergency;
• there is an undisputed non-payment, after 15 days’ notice.

Suspension does not delete data. It is lifted when its cause disappears.

13. Term, cancellation, change of provider and export

13.1. Term. The contract lasts for the plan period (monthly or annual) and renews for equal periods unless a party gives notice before expiry.

13.2. Cancellation and change of provider at any time. The Customer may at any time request cancellation, a change to another provider or the deletion of its data, with a maximum notice period of two months. If it has an annual plan and leaves before the end of the year, it loses the annual discount it has enjoyed: the months used are charged at the monthly price, what has already been paid is deducted and the rest is refunded. The offer informs of this before contracting.

13.3. Transition period. From the end of the notice period there is a transition period of up to 30 calendar days, during which Network Place S.L.:

• keeps the service running normally;
• provides, at no cost, the reasonable assistance the Customer or the new provider needs for the change, and gives it the relevant information for its exit strategy;
• and informs the Customer of known risks to the continuity of the service.

13.4. Export. During the transition period and for at least 30 further calendar days, the Customer may ask privacy@founderfold.com for an export of its data. Network Place S.L. prepares and delivers it, at no cost, within a maximum of 10 working days, in JSON files with a documented structure.

13.5. Exportable data. The following are exported:

• portfolios, ideas, projects, experiments and their records, with their history;
• documents;
• saved reports and their versions;
• conversations with the AI and any screenshots still retained;
• the configuration of the organization and of its agents, with their own instructions, including that of the Explorer;
• Explorer rounds and its memory of what it has already seen, with the periods of the service privacy policy;
• the organization’s activity log, without each person’s private usage log, and the tasks;
• the AI consumption of each call (date, origin, model and tokens, without the internal cost); who made it, only if the breakdown per person was on at that moment and for as long as that data is retained;
• the list of members, their roles and their profiles, and any invitations still retained;
• reports sent to people outside the organization, with their email, and the connector and team tokens, without their hash;
• acceptances of the terms and of the data processing agreement;
• the logo and the brand colour.

The following are not exported:

• previous versions of project documents, alerts, weekly follow-ups, catch-ups and in-depth analyses;
• the key people of candidate companies, for whom Network Place S.L. is the controller (clause 8.7.11);
• billing data;
• FounderFold Expert product signals;
• technical and security logs;
• token hashes;
• the list of excluded domains and the Explorer templates (clause 6.1).

The export is received by the owner who requests it. If the Customer uses the per-person usage data it contains, clause 9.4 applies. It does not include each person’s private usage log.

13.6. Formats and procedure. The procedure, formats and data structure are described at founderfold.com/data-export.

13.7. End of the contract. The contract ends when the change is completed or, if the Customer has only requested cancellation or deletion, when the notice period ends. Provision continues during the transition period.

13.8. Complete deletion. When the export period ends, Network Place S.L. deletes all exportable data and the rest of the data it processes on the Customer’s behalf, also at its providers, within a maximum of 90 days, except what the law requires it to retain. On request, it certifies this in writing.

13.9. Costs of the change. Changing provider and exporting have no cost.

13.10. The clauses on confidentiality, liability, deletion and applicable law remain in force after the end of the contract.

13.11. Network Place S.L. may terminate the contract if the Customer commits a serious breach and does not correct it within 15 days of being notified. In that case too, sections 13.3 to 13.9 apply.

14. Changes to these terms

We may change these terms for legal, security or service reasons. We will notify the owner 30 days in advance by email and in the panel. If the Customer does not agree with a change that is detrimental to it, it may cancel before the change applies, with a refund of the unconsumed proportional part of the paid period. Changes to the data processing agreement follow its own clause.

15. Applicable law and jurisdiction

15.1. These terms are governed by Spanish law.

15.2. If the Customer is established in Spain, disputes are resolved before the competent courts and tribunals according to law.

15.3. If the Customer is established in another Member State of the European Union, the parties submit to the courts and tribunals of Madrid, in accordance with Article 25 of Regulation (EU) 1215/2012, unless the signed contract states otherwise.

15.4. If the Customer is established outside the European Union, the parties submit to the courts and tribunals of Madrid.

16. Contact

Sales and support: hello@founderfold.com. Personal data and legal notices: privacy@founderfold.com.